Shipping Policy

Shipping Policy

Thanks for shopping at Madake Bamboo Solutions.

 

 Standard order shipping

Standard orders are usually shipped out within 48 hours from the time of order. If you placed an order during the weekends, it may take another 24 hours to ship out your order.

 

Customized order shipping

If you have selected to embroider your towel, it takes us 2 days to complete the embroidery. Due to the time it takes for us to complete the embroidery, a customized order will be shipped out within 96 hours from the time of order. If you placed an order during the weekends it may take another 24 hours to ship out your order. 

*Please note that the time to complete your embroidery may vary depending on the number of towels and personalization requests in your order.

 

Return Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are not refundable.

 

Contact Us

If you have any questions on how to return your item to us, contact us at support@madake.in.

About Us

It all started in June 2019 with a simple want for crafting alternatives for our day-to-day essentials that would not harm the environment. Realization struck that we use products like toothbrushes, towels and so many other things so mindlessly without thinking where they come from, and how they go, or do they ever go? The idea was to make and offer valuable substitutes of superior quality, sustainable products to essentials that every single person uses every day. Hailing from Manipur, the founder, surrounded by Bamboo plantations realized that Bamboo would be an incredible substitute raw material for non-biodegradable daily essentials. The nature inspired us to make a difference, hence the name – Madake, after a Japanese Bamboo plant called Madake also known as Phyllostachys bambusoides.

Our Mission

With our resources depleting rapidly due to centuries of exploitation, shifting to sustainable resources seems like the only feasible way to control this problem.

At Madake, with quality being our rule of thumb, we aim to develop innovative, state of the art environment friendly products to anyone who prioritizes premium quality and sustainability.

What's Important to Us

Quality is a rule of thumb for us at Madake. We think it is imperative for not just follow government regulations but also pay attention to the kind of resources used in the supply chain.

Hence, our suppliers are scrutinized and their practices are audited to ensure fair environmental and ethical practices.

Founder's Story

Vidit Patni

In 2019, coming from the hotel industry background back to his hometown Manipur from Chennai, then 22 year old Vidit decided to start a business that in no way would harm the environment. Sitting at his father’s ‘Water pumps’ shop in Manipur, in the middle of a drought, realization struck that while no one would even buy a submersible water pump which would go 30 feet below the ground a few years ago, people had started to dig 600 feet below to look for water. A beautiful place like Manipur blessed with nature was now finding it difficult to find water, one of the major reason for this being the functioning of businesses and industries. The bamboo seed was planted at that moment and the search for a sustainable business idea began.

Someone who grew up surrounded by trees, having lived in Manipur and did his schooling is Assam, Vidit is an environmentalist who has always been inspired by nature.

Being brought up close to nature and working in the Luxury hospitality industry, Vidit’s background of environment and luxury translates to Madake, where the focus is on providing top notch, state of the art, quality products that would not harm the environment.